Please allow up to 2 business days for your order to be processed and shipped. We may not always be at the studio same-day, so we appreciate your patience as we prepare your order with care.

For pick-up orders, please wait until you receive your notification email confirming your order is ready before heading our way. We want to make sure everything is perfect before you arrive.

A tracking number will be sent to the email address provided at checkout with every order. Please ensure your email is entered correctly at the time of purchase.

Once your order leaves our facility, it is in the hands of the shipping carrier. If your package appears lost in transit, please reach out directly to the shipping company using your provided tracking number.

Litzy Lashes is not responsible for stolen, lost, or misplaced packages once they have left our facility. We strongly recommend shipping to a secure address and verifying your delivery information before checkout.

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges — no exceptions.

We stand behind the quality of every product we ship. If something arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and your order information, and we will make it right.

We love supporting lash artists and beauty businesses. Wholesale options are available for qualified buyers looking to stock up or resell.

For details on wholesale pricing, minimum order quantities, and how to apply, please contact us directly. We'd love to work with you.